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Shipping Policy – Divine Mitra

Last Updated: 31 October 2025

At Divine Mitra, every healing product is prepared and packaged with sacred care. We ensure your orders are processed and delivered safely, promptly, and transparently. This page explains how our shipping process works for all orders placed through our website or WhatsApp channel.

1. Order Processing

  •  All confirmed orders are processed within 1–2 business days (Monday–Saturday). 
  •  Orders placed on Sundays or public holidays will be processed on the next working day. 
  •  Handcrafted, charged, or ritualized items may require an additional 24–48 hours for energetic preparation before dispatch.

2. Shipping Partners

We ship through trusted partners such as Delhivery, DTDC, Blue Dart, and India Post to ensure safe, trackable, and timely delivery.

3. Delivery Timelines

  •  Metro Cities: 2–4 business days
  •  Other Regions: 4–7 business days
  • Remote / North-East / J&K: up to 10 business days

4. Shipping Charges

  • Free shipping for prepaid orders above ₹999.
  • A nominal ₹79 shipping charge for orders below ₹999.
  • COD orders may include an additional ₹49 handling fee.

5. International Shipping

International delivery is available on select items. Customs duties or import taxes (if applicable) are payable by the recipient upon delivery.

6. Tracking Your Order

Once your order is shipped, you’ll receive a tracking link via Email, WhatsApp, or SMS. You can monitor your parcel’s journey until it reaches your doorstep.

7. Damaged / Lost Packages

If your package arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery attempt.
  • Provide an unboxing video/photo for quick resolution.
  • We will arrange for a replacement or claim in line with our policy.

8. Address Changes & Failed Deliveries

Ensure that your address and phone number are accurate while placing the order. If a package returns due to incorrect address or non-availability, it can be re-shipped with applicable charges.

9. Contact Information

📧 Email: divinemitrahealing@gmail.com 📱 WhatsApp / Call: +91-63525 50855 🕐 Support Hours: Monday–Saturday, 10 AM to 7 PM